The market is categorized based on business into business to business (B2B) and business to customer (B2C). In 2024, the B2C segment represented the largest share of the market. With the rise of e-commerce platforms and a growing preference for online shopping, consumers now anticipate prompt and dependable delivery services. B2C companies utilize express delivery to fulfill these expectations, providing same-day or next-day delivery options to attract and retain their clientele. Furthermore, the convenience of doorstep delivery significantly enhances the overall shopping experience for consumers, fostering loyalty and encouraging repeat purchases. As B2C companies continue to emphasize customer satisfaction and convenience, the demand for express delivery services within this segment is projected to remain strong, propelling market growth.

In terms of end-user, the express delivery market is segmented into e-commerce platforms, document services, retail, manufacturing and industrial sectors, among others. The e-commerce platforms segment held the largest market share in 2024. As consumers increasingly depend on online shopping for its convenience and accessibility, e-commerce businesses are prioritizing fast and efficient delivery services to meet customer demands. Providing swift and reliable shipping options has become essential for competitiveness, with e-commerce leaders such as Amazon and Alibaba establishing high benchmarks for delivery speed. Quick delivery times, including same-day and next-day options, are now critical factors that affect consumer purchasing choices. As e-commerce continues to thrive on a global scale, the demand for express delivery services from these platforms is anticipated to remain strong, driving market expansion.

In 2024, the Asia Pacific region commands a substantial share of the global express delivery market. The booming e-commerce industry, growing internet access, and rapid urbanisation are all major drivers driving up demand for express delivery services. Countries such as China, India, and Japan are at the forefront of e-commerce adoption in the region, which intensifies the need for effective last-mile delivery solutions. Additionally, the region's expanding middle class and rising disposable incomes increase demand for reliable and quick delivery services. As consumers increasingly value convenience and speed in their shopping experiences, the demand for express delivery services in the Asia-Pacific region continues to rise, propelling market growth and innovation.

In 2024, FedEx Corporation and United Parcel Service Inc. maintained a considerable market share. FedEx Corporation is dedicated to broadening its global presence to cater to a larger customer base and capture market share in crucial regions. The company invests in infrastructure, optimizes its network, and pursues strategic acquisitions to bolster its international presence and provide seamless cross-border express shipping solutions.