Chatbots are applications on computers designed to help people and artificial intelligence have conversations. Chatbots use text or audio output to interact with users. The communication is conducted using messages that are pre-calculated sentences. Patients can use these chatbots to find clinics, make appointments, and evaluate symptoms. They are either cloud-based or on-premise systems. In addition, healthcare payers use healthcare chatbots to establish a rapport with prospective customers.  

The acceptance and deployment of chatbots are contingent upon several factors, including the growth in Internet access and the popularity of smartphones and mobile platforms. This has significantly increased the reach of healthcare services while ensuring that a growing number of clients have access to them. Based on data from Anthem Insurance Companies, Inc. (US) released in May 2017, roughly 52% of smartphone users use apps to find medical information; 36% of doctors think apps are the best way to interact with patients; and 93% of doctors think apps can improve health. Smart gadgets with sophisticated chatbot functions alleviate a great deal of mission-critical communication problems in the healthcare industry.

There are some challenges that hamper the market growth. One of the main challenges that are expected to limit the growth of the global healthcare chatbots market is data privacy concerns. There are several benefits that chatbots for healthcare offer to both patients and medical personnel. Nevertheless, the data collected by the chatbots is vulnerable to attacks in cases when it is not preserved appropriately. Data privacy issues could arise from weak security, human error, or faulty coding, for instance. Very sensitive and confidential client data may be compromised through hacking as a result of chatbot vulnerability.

Since the epidemic, the use of chatbots in healthcare has grown. According to the World Economic Forum, over a thousand chatbots specialized to COVID-19 have been created using only Microsoft's chatbot creation tool. Sapio Analytics and the Government of India announced the launch of the SUTRA smart chatbot, which supports COVID-19 patients in locating local verified plasma donors and healthcare facilities, in May 2021. A chatbot is created for people who live in small locations or do not have access to digital platforms and networks.

The market study provides market data by competitive landscape, revenue analysis, market segments and detailed analysis of key market players such as; Infermedica Sp. z o.o, Buoy Health, Inc, PACT Care B.V, GYANT.Com, Inc, Microsoft, Sense.ly Inc, Ada Digital Health Ltd, Babylon Healthcare Service Limited, Ariana.

By Component: Based on the Component, Global Healthcare Chatbots Market is segmented as; Software, Service.

By Deployment Model: Based on the Deployment Model, Global Healthcare Chatbots Market is segmented as; Cloud, On-Premise, Others.

By Application: Based on the Application, Global Healthcare Chatbots Market is segmented as; Symptom Check, Medical Assistance, Appointment Booking, Others.

By End User: Based on the End User, Global Healthcare Chatbots Market is segmented as; Patient, Healthcare Providers, Insurance Companies, Others.

By Region: This report also provides the data for key regional segments of North America, Asia-Pacific, Latin America, Middle East & Africa and Europe.

This study also encompasses various drivers and restraining factors of this market for the forecast period. Various growth opportunities are also discussed in the report.