Global Chatbot Market Overview
According to SPER Market Research, the Global Chatbot Market is estimated to reach USD 6.64 billion by 2032 with a CAGR of 25.94%.
In order to mimic a discussion (or chat) with a user in natural language via messaging apps, websites, mobile apps, or the phone, a chatbot system uses conversational artificial intelligence (AI) technology. Users can communicate with digital devices in the same manner they would with real people by using chatbots, which are computer programmes that replicate and translate spoken or typed human communication. A sophisticated digital assistant that learns and adjusts as it gathers and processes data to provide progressively tailored experiences can be as simple as a one-line software that answers a straightforward question. In reaction to in-the-moment user interactions, live chat functions are carried out by rule-based language applications. The fact that chatbots, unlike programmes, don't need to be downloaded, updated, or use up phone capacity is one of the most important benefits they offer. The ability to incorporate numerous bots into one chat is another advantage. By automating a portion of customer care and sales, the chatbot lowers enterprise operational costs and generates significant cost savings. One of the main factors driving the market for chatbots is this.
Impact of COVID-19 on the Global Chatbot Market
Rapid COVID-19 spread has a detrimental effect on the market for OSS BSS systems and platforms. Company closures and strict lockdowns have had a significant negative influence on nearly every industry in the world. Nearly every industry has suffered greatly as a result of the labour scarcity on production lines, supply chains, and industrial facilities. As the desire to improve customer experience and create a personalized relationship with various prospects and analytics grows, it is projected that the environment will improve as demand for chatbot solutions and services increases. Due to the usage of chatbots in digital transformation initiatives that address mission-critical processes, improve operations, and differentiate customer viewing experiences, the industry has experienced tremendous growth.
Scope of the Report:
| Report Metric | Details |
| Market size available for years | 2019-2032 |
| Base year considered | 2021 |
| Forecast period | 2022-2032 |
| Segments covered | By Component, By Platform, By Deployment, By End User.
|
| Regions covered | Asia-Pacific, Europe, Middle East and Africa, North America, Latin America
|
| Companies Covered | International Business Machines Corporation (IBM), Microsoft Corporation, Google LLC, Amazon Web Services Inc., Nuance Communications Inc., Creative Virtual, Artificial Solutions, Inbenta, c, Aivo, Conversica, LiveChat, Gupshup, Contus, SmartBots, Yellow Messenger, Kevit, eGain Corporation.
|
Global Chatbot Market Segmentation:
1. By Component:
2. By Platform:
- Standalone
- Web Based
- Messenger Based or Third Party
3. By Deployment:
4. By End User:
- Banking, Financial Services and Insurance (BFSI)
- Retail
- E-Commerce
- Government
5. By Region:
- Asia-Pacific
- Europe
- Middle East
- Africa
- North America
- Latin America
Key Topics Covered in the Report:
- Size of Global Chatbot Market (FY’2019-FY’2032)
- Overview of Global Chatbot Market
- Segmentation of Global Chatbot Market By Component (Solution, Services)
- Segmentation of Global Chatbot Market By Platform (Web Based, Messenger Based Or Third Party)
- Segmentation of Global Chatbot Market By Deployment (On Premise, Cloud)
- Segmentation of Global Chatbot Market By End User (BFSI, Retail, e-commerce, Government, Travel, Hospitality, Others.)
- Statistical Snap of Global Chatbot Market
- Growth Analysis of Global Chatbot Market
- Problems and Challenges in Global Chatbot Market
- Competitive Landscape in the Global Chatbot Market
- Impact of COVID-19 and Demonetization on Global Chatbot Market
- Details on Recent Investment in Global Chatbot Market
- Competitive Analysis of Global Chatbot Market
- Major Players in the Global Chatbot Market
- SWOT Analysis of Global Chatbot Market
- Global Chatbot Market Future Outlook and Projections (FY’2019-FY’2032)
- Recommendations from Analyst
1. Introduction
1.1. Scope of the report
1.2. Market segment analysis
2. Research Methodology
2.1 Research data source
2.1.1 Secondary data
2.1.2 Primary data
2.1.3 SPER’s internal database
2.1.4 Premium insight from KOL’s
2.2 Market size estimation
2.2.1 Top-down and Bottom-up approach
2.3 Data triangulation
3. Executive Summary
4. Market Dynamics
4.1. Driver, Restraint, Opportunity and Challenges analysis
4.1.1 Drivers
4.1.2 Restraints
4.1.3 Opportunities
4.1.4 Challenges
4.2. COVID-19 Impacts of the Global Chatbot Market
5. Market variables and outlook
5.1. SWOT analysis
5.1.1 Strengths
5.1.2 Weaknesses
5.1.3 Opportunities
5.1.4 Threats
5.2. PESTEL analysis
5.2.1 Political landscape
5.2.2 Economic landscape
5.2.3 Social landscape
5.2.4 Technological landscape
5.2.5 Environmental landscape
5.2.6 Legal landscape
5.3. PORTER’S five forces analysis
5.3.1 Bargaining power of suppliers
5.3.2 Bargaining power of Buyers
5.3.3 Threat of Substitute
5.3.4 Threat of new entrant
5.3.5 Competitive rivalry
5.4. Heat map analysis
6. Competitive Landscape
6.1 Global Chatbot Manufacturing Base Distribution, Sales Area, Product Type
6.2 Mergers & Acquisitions, Partnerships, Product Launch, and Collaboration in Global Chatbot Market
7. Global Chatbot Market, By Component, 2019-2032 (USD Million)
7.1 Solution
7.2 Services
8. Global Chatbot Market, By Platform, 2019-2032 (USD Million)
8.1 Standalone
8.2 Web Based
8.3 Messenger Based or Third Party
9. Global Chatbot Market, By Deployment, 2019-2032 (USD Million)
9.1 On Premise
9.2 Cloud
10. Global Chatbot Market, By End User, 2019-2032 (USD Million)
10.1 Banking, Financial Services and Insurance (BFSI)
10.2 Retail
10.3 E-Commerce
10.4 Government
10.5 Travel
10.6 Hospitality
10.7 Others
11. Global Chatbot Market, By Region, 2019-2032 (USD Million)
11.1 Global Chatbot Market Size and Market Share by Region (2019-2025)
11.2 Global Chatbot Market Size and Market Share by Region (2026-2032)
11.3 Asia-Pacific
11.3.1 Australia
11.3.2 China
11.3.3 India
11.3.4 Japan
11.3.5 South Korea
11.3.6 Rest of Asia-Pacific
11.4 Europe
11.4.1 France
11.4.2 Germany
11.4.3 Italy
11.4.4 Spain
11.4.5 United Kingdom
11.4.6 Rest of Europe
11.5 Middle East and Africa
11.5.1 Kingdom of Saudi Arabia
11.5.2 United Arab Emirates
11.5.3 Rest of Middle East & Africa
11.6 North America
11.6.1 Canada
11.6.2 Mexico
11.6.3 United States
11.7 Latin America
11.7.1 Argentina
11.7.2 Brazil
11.7.3 Rest of Latin America
12. Company Profiles
12.1. International Business Machines Corporation (IBM)
12.1.1 Company details
12.1.2 Financial outlook
12.1.3 Product summary
12.1.4 Recent developments
12.2. Microsoft Corporation
12.2.1 Company details
12.2.2 Financial outlook
12.2.3 Product summary
12.2.4 Recent developments
12.3. Google LLC
12.3.1 Company details
12.3.2 Financial outlook
12.3.3 Product summary
12.3.4 Recent developments
12.4. Amazon Web Services Inc.
12.4.1 Company details
12.4.2 Financial outlook
12.4.3 Product summary
12.4.4 Recent developments
12.5. Nuance Communications Inc.
12.5.1 Company details
12.5.2 Financial outlook
12.5.3 Product summary
12.5.4 Recent developments
12.6. Creative Virtual
12.6.1 Company details
12.6.2 Financial outlook
12.6.3 Product summary
12.6.4 Recent developments
12.7. Artificial Solutions
12.7.1 Company details
12.7.2 Financial outlook
12.7.3 Product summary
12.7.4 Recent developments
12.8. Inbenta
12.8.1 Company details
12.8.2 Financial outlook
12.8.3 Product summary
12.8.4 Recent developments
12.9. Aivo
12.9.1 Company details
12.9.2 Financial outlook
12.9.3 Product summary
12.9.4 Recent developments
12.10. LiveChat
12.10.1 Company details
12.10.2 Financial outlook
12.10.3 Product summary
12.10.4 Recent developments
12.11. Gupshup
12.11.1 Company details
12.11.2 Financial outlook
12.11.3 Product summary
12.11.4 Recent developments
12.12. SmartBots
12.12.1 Company details
12.12.2 Financial outlook
12.12.3 Product summary
12.12.4 Recent developments
12.13. Yellow Messenger
12.13.1 Company details
12.13.2 Financial outlook
12.13.3 Product summary
12.13.4 Recent developments
12.14. Kevit
12.14.1 Company details
12.14.2 Financial outlook
12.14.3 Product summary
12.14.4 Recent developments
12.15. eGain Corporation
12.15.1 Company details
12.15.2 Financial outlook
12.15.3 Product summary
12.15.4 Recent developments
13.List of Abbreviations
14.Reference Links
15.Conclusion
16.Research Scope
SPER Market Research’s methodology uses great emphasis on primary research to ensure that the market intelligence insights are up to date, reliable and accurate. Primary interviews are done with players involved in each phase of a supply chain to analyze the market forecasting. The secondary research method is used to help you fully understand how the future markets and the spending patterns look likes.
The report is based on in-depth qualitative and quantitative analysis of the Product Market. The quantitative analysis involves the application of various projection and sampling techniques. The qualitative analysis involves primary interviews, surveys, and vendor briefings. The data gathered as a result of these processes are validated through experts opinion. Our research methodology entails an ideal mixture of primary and secondary initiatives.
