North America Business Process Outsourcing Market Growth, Size, Trends and Future Competition: SPER Market Research

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Published: May 2023	Report ID: IACT23109	Pages: 1 - 156	Formats^*:
Category : Information & Communications Technology

North America Business Process Outsourcing (BPO) Market Overview

According to SPER Market Research, the North America Business Process Outsourcing (BPO) Market is estimated to reach USD XX billion by 2033 with a CAGR XX%.

Business process outsourcing (BPO) is a strategic approach where businesses hire external service providers to handle specific work processes or procedures required for their operations. This can include a wide range of services such as payroll, bookkeeping, customer service, telemarketing, data entry, social media marketing, and more. Outsourcing non-core business tasks like recruitment, financial management, payroll processing, procurement oversight, and training is common in BPO. It is a versatile service that caters to various industries including Talent and HR Services, sales and marketing, supply chain management, finance and accounting, education and training, as well as payment processing.

Exploring the Growth Drivers of the North America Business Process Outsourcing (BPO) Industry

The North America business process outsourcing (BPO) market is expanding for a variety of reasons. One of the main reasons businesses in North America choose to outsource non-core functions to countries with lower labor costs is to achieve cost effectiveness, allowing them to minimize operational expenses and enhance productivity. The concentration on core capabilities is another growth factor. Outsourcing non-core functions permits businesses to focus on their key competencies and strategic objectives. Businesses can devote more time, money, and talent to activities that directly contribute to their competitive advantage and revenue production by outsourcing operations such as customer assistance and data entry.

What challenges does the North America Business Process Outsourcing (BPO) Market face?

The North America business process outsourcing (BPO) market is facing a number of issues that will have an impact on its growth and operations. North America has higher wages than outsourcing locations with lower labour costs, such as India or the Philippines, making it harder for BPO service providers in the region to compete exclusively on cost. This makes attracting clients who prioritise cost savings in their outsourcing decisions difficult. The North America BPO market has challenges relating to cost competitiveness, data security and privacy, cultural and communication barriers, time zone variances, and regulatory compliance. To overcome these problems, strategic planning, good communication, and careful selection of service providers are required.

In what ways has the COVID-19 pandemic affected North America Business Process Outsourcing (BPO) Market?

The COVID-19 pandemic has had a substantial influence on the business process outsourcing (BPO) market in North America. The virus's abrupt emergence and accompanying lockdown measures imposed to prevent its spread pushed enterprises to quickly adjust to new operating challenges. During this uncertain period, many businesses turned to BPO service providers to assure company continuity and cost efficiency. The pandemic increased the BPO industries adopt of remote work arrangements. Remote work arrangements were immediately established by service providers, allowing their workers to work from home. While this move initially caused connection and data security concerns, BPO providers effectively adapted and established a solid remote work infrastructure. This adaptability allowed them to continue providing services to clients without interruption.

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Scope of the Report:

Report Metric	Details
Market size available for years	2019-2033
Base year considered	2022
Forecast period	2023-2033
Segments covered	By Outsourcing Type, By Service, By Application, By Deployment Mode, Organization Size, By Ownership, By Outsourcing Approach, By End User
Regions covered	United States, Canada, Mexico, Rest of North America
Companies Covered	Accenture, Bukti BPO by Bc, Callgest. Net, Capgemini, Cognizant, Concentrix Corporation, CPM International, Genpact, HCL Technologies Limited, Infosys Limited, Invessis Technologies Pvt Ltd, NTT DATA, SunTech Web Services Pvt, Tata Consultancy Services Limited, Tech Consultancy Services Limited, Tech Mahindra Limited, WebhelpIBM Corporation, Wipro limited.

Key Target Audience

Small and Medium-Sized Enterprises
Industries with Seasonal or Fluctuating Demands
Healthcare and Pharmaceutical Companies
Financial Institutions
Technology Companies

North America Business Process Outsourcing (BPO) Market Segmentation:

1. By Outsourcing Type:

North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Outsourcing Type, 2023-2033
Offshore
Onshore
Nearshore

2. By Service:

North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Service, 2023-2033
Voice Processing
Telemarketing Services
Image Editing Services
Virtual Staffing Service
3D Visualization Services
Others

3. By Deployment Mode:

North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Deployment Mode, 2023-2033
Cloud
On Premise

4. By Organization Size:

North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Organization Size, 2023-2033
Large Enterprises
SMEs

5. By Region:

North America Business Process Outsourcing (BPO) Market Size and Market Share by Region (2019-2026)
North America Business Process Outsourcing (BPO) Market Size and Market Share by Region (2027-2033)
United States
Canada
Mexico
Rest of North America

Key Topics Covered in the Report

North America Business Process Outsourcing (BPO) Market Size (FY’2023-FY’2033)
Overview of North America Business Process Outsourcing (BPO) Market
Segmentation of North America Business Process Outsourcing (BPO) Market By Outsourcing Type (Offshore, Onshore, Nearshore)
Segmentation of North America Business Process Outsourcing (BPO) Market By Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Service, 3D Visualization Services)
Segmentation of North America Business Process Outsourcing (BPO) Market By Application (Customer care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, Others)
Segmentation of North America Business Process Outsourcing (BPO) Market By Deployment Mode (Cloud, On Premise)
Segmentation of North America Business Process Outsourcing (BPO) Market By Organization Size (Large Enterprises, SMEs)
Segmentation of North America Business Process Outsourcing (BPO) Market By Ownership (Captive, Third party)
Segmentation of North America Business Process Outsourcing (BPO) Market By Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, Fee for Service)
Segmentation of North America Business Process Outsourcing (BPO) Market By End User (IT and Telecommunication, BFSI, Manufacturing, Healthcare, Government & Defence, Retail & E-Commerce, Transportation and Logistics, Travel and Hospitality, Energy and Utilities, Education, Others)
Statistical Snap of North America Business Process Outsourcing (BPO) Market
Growth Analysis of North America Business Process Outsourcing (BPO) Market
Problems and Challenges in North America Business Process Outsourcing (BPO) Market
Competitive Landscape in the North America Business Process Outsourcing (BPO) Market
Impact of COVID-19 and Demonetization on North America Business Process Outsourcing (BPO) Market
Details on Recent Investment in North America Business Process Outsourcing (BPO) Market
Competitive Analysis of North America Business Process Outsourcing (BPO) Market
Key Players in the North America Business Process Outsourcing (BPO) Market
SWOT Analysis of North America Business Process Outsourcing (BPO) Market
North America Business Process Outsourcing (BPO) Market Future Outlook and Projections (FY’2023-FY’2033)
Recommendations from Analyst

1. Introduction

1.1. Scope of the report
1.2. Market segment analysis

2. Research Methodology

2.1. Research data source

2.1.1. Secondary Data
2.1.2. Primary Data
2.1.3. SPER’s internal database
2.1.4. Premium insight from KOL’s

2.2. Market size estimation

2.2.1. Top-down and Bottom-up approach

2.3. Data triangulation

3. Executive Summary

4. Market Dynamics

4.1. Driver, Restraint, Opportunity and Challenges analysis

4.1.1. Drivers
4.1.2. Restraints
4.1.3. Opportunities
4.1.4. Challenges

4.2. COVID-19 Impacts of the North America Business Process Outsourcing (BPO) Market

5. Market variable and outlook

5.1. SWOT Analysis

5.1.1. Strengths
5.1.2. Weaknesses
5.1.3. Opportunities
5.1.4. Threats

5.2. PESTEL Analysis

5.2.1. Political Landscape
5.2.2. Economic Landscape
5.2.3. Social Landscape
5.2.4. Technological Landscape
5.2.5. Environmental Landscape
5.2.6. Legal Landscape

5.3. PORTER’s Five Forces

5.3.1. Bargaining power of suppliers
5.3.2. Bargaining power of buyers
5.3.3. Threat of Substitute
5.3.4. Threat of new entrant
5.3.5. Competitive rivalry

5.4. Heat Map Analysis

6. Competitive Landscape

6.1. North America Business Process Outsourcing (BPO) Market Manufacturing Base Distribution, Sales Area, Product Type
6.2. Mergers & Acquisitions, Partnerships, Product Launch, and Collaboration in North America Business Process Outsourcing (BPO) Market

7. North America Business Process Outsourcing (BPO) Market, By Outsourcing Type (USD Million)

7.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Outsourcing Type, 2023-2033
7.2. Offshore
7.3. Onshore
7.4. Nearshore

8. North America Business Process Outsourcing (BPO) Market, By Service (USD Million)

8.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Service, 2023-2033
8.2. Voice Processing
8.3. Telemarketing Services
8.4. Image Editing Services
8.5. Virtual Staffing Service
8.6. 3D Visualization Services
8.7. Others

9. North America Business Process Outsourcing (BPO) Market, By Application (USD Million)

9.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Application, 2023-2033
9.2. Customer Care
9.3. Finance and Accounting
9.4. Talent and HR Services
9.5. Sales and Marketing
9.6. Sourcing, Procurement & Supply Chain
9.7. Facilities and Administration
9.8. Product Engineering
9.9. Training
9.10. Others

10. North America Business Process Outsourcing (BPO) Market, By Deployment Mode (USD Million)

10.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Deployment Mode, 2023-2033
10.2. Cloud
10.3. On Premise

11. North America Business Process Outsourcing (BPO) Market, By Organization Size (USD Million)

11.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Organization Size, 2023-2033
11.2. Large Enterprises
11.3. SMEs

12. North America Business Process Outsourcing (BPO) Market, By Ownership (USD Million)

12.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Ownership, 2023-2033
12.2. Captive
12.3. Third Party

13. North America Business Process Outsourcing (BPO) Market, By Outsourcing Approach (USD Million)

13.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Outsourcing Approach, 2023-2033
13.2. Contract Based
13.3. Bundled Services
13.4. Best-Shore
13.5. Fee for Service

14. North America Business Process Outsourcing (BPO) Market, By End User (USD Million)

14.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By End User, 2023-2033
14.2. IT and Telecommunication
14.3. BFSI
14.4. Manufacturing
14.5. Healthcare
14.6. Government & Defence
14.7. Retail & E-Commerce
14.8. Transportation and Logistics
14.9. Travel and Hospitality
14.10. Energy and Utilities
14.11. Education
14.12. Others

15. North America Business Process Outsourcing (BPO) Market Forecast, 2019-2033 (USD Million)

15.1. North America Business Process Outsourcing (BPO) Market Size and Market Share

16. North America Business Process Outsourcing (BPO) Market, By Outsourcing Type, 2019-2033 (USD Million)

16.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Outsourcing Type (2019-2026)
16.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Outsourcing Type (2027-2033)

17. North America Business Process Outsourcing (BPO) Market, By Service, 2019-2033 (USD Million)

17.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Service (2019-2026)
17.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Service (2027-2033)

18. North America Business Process Outsourcing (BPO) Market, By Application, 2019-2033 (USD Million)

18.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Application (2019-2026)
18.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Application (2027-2033)

19. North America Business Process Outsourcing (BPO) Market, By Deployment Mode, 2019-2033 (USD Million)

19.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Deployment Mode (2019-2026)
19.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Deployment Mode (2027-2033)

20. North America Business Process Outsourcing (BPO) Market, By Organization Size, 2019-2033 (USD Million)

20.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Organization Size (2019-2026)
20.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Organization Size (2027-2033)

21. North America Business Process Outsourcing (BPO) Market, By Ownership, 2019-2033 (USD Million)

21.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Ownership (2019-2026)
21.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Ownership (2027-2033)

22. North America Business Process Outsourcing (BPO) Market, By Outsourcing Approach, 2019-2033 (USD Million)

22.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Outsourcing Approach (2019-2026)
22.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Outsourcing Approach (2027-2033)

23. North America Business Process Outsourcing (BPO) Market, By End User, 2019-2033 (USD Million)

23.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by End User (2019-2026)
23.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by End User (2027-2033)

24. North America Business Process Outsourcing (BPO) Market, By Region, 2019-2033 (USD Million)

24.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Region (2019-2026)
24.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Region (2027-2033)
24.3. United States
24.4. Canada
24.5. Mexico
24.6. Rest of North America

25. Company Profile

25.1. Accenture

25.1.1. Company details
25.1.2. Financial outlook
25.1.3. Product summary
25.1.4. Recent developments

25.2. Bukit BPO by Bc

25.2.1. Company details
25.2.2. Financial outlook
25.2.3. Product summary
25.2.4. Recent developments

25.3. Callgest. net

25.3.1. Company details
25.3.2. Financial outlook
25.3.3. Product summary
25.3.4. Recent developments

25.4. Capgemini

25.4.1. Company details
25.4.2. Financial outlook
25.4.3. Product summary
25.4.4. Recent developments

25.5. Cognizant

25.5.1. Company details
25.5.2. Financial outlook
25.5.3. Product summary
25.5.4. Recent developments

25.6. Concentrix Corporation

25.6.1. Company details
25.6.2. Financial outlook
25.6.3. Product summary
25.6.4. Recent developments

25.7. CPM International

25.7.1. Company details
25.7.2. Financial outlook
25.7.3. Product summary
25.7.4. Recent developments

25.8. Genpact

25.8.1. Company details
25.8.2. Financial outlook
25.8.3. Product summary
25.8.4. Recent developments

25.9. HCL Technologies Limited

25.9.1. Company details
25.9.2. Financial outlook
25.9.3. Product summary
25.9.4. Recent developments

25.10. Infosys Limited

25.10.1. Company details
25.10.2. Financial outlook
25.10.3. Product summary
25.10.4. Recent developments

25.11. Invessis Technologies Pvt Ltd.

25.11.1. Company details
25.11.2. Financial outlook
25.11.3. Product summary
25.11.4. Recent developments

25.12. NTT DATA

25.12.1. Company details
25.12.2. Financial outlook
25.12.3. Product summary
25.12.4. Recent developments

25.13. SunTec Web Services Pvt.

25.13.1. Company details
25.13.2. Financial outlook
25.13.3. Product summary
25.13.4. Recent developments

25.14. Tata Consultancy Services Limited

25.14.1. Company details
25.14.2. Financial outlook
25.14.3. Product summary
25.14.4. Recent developments

25.15. Tech Consultancy Services Limited

25.15.1. Company details
25.15.2. Financial outlook
25.15.3. Product summary
25.15.4. Recent developments

25.16. Tech Mahindra Limited

25.16.1. Company details
25.16.2. Financial outlook
25.16.3. Product summary
25.16.4. Recent developments

25.17. WebhelpIBM Corporaton

25.17.1. Company details
25.17.2. Financial outlook
25.17.3. Product summary
25.17.4. Recent developments

25.18. Wipro Limited

25.18.1. Company details
25.18.2. Financial outlook
25.18.3. Product summary
25.18.4. Recent developments

25.19. Others

26. List of Abbreviations

27. Reference Links

28. Conclusion

29. Research Scope

SPER Market Research’s methodology uses great emphasis on primary research to ensure that the market intelligence insights are up to date, reliable and accurate. Primary interviews are done with players involved in each phase of a supply chain to analyze the market forecasting. The secondary research method is used to help you fully understand how the future markets and the spending patterns look likes.

The report is based on in-depth qualitative and quantitative analysis of the Product Market. The quantitative analysis involves the application of various projection and sampling techniques. The qualitative analysis involves primary interviews, surveys, and vendor briefings. The data gathered as a result of these processes are validated through experts opinion. Our research methodology entails an ideal mixture of primary and secondary initiatives.

SPER-Methodology-1

SPER-Methodology-2

SPER-Methodology-3

Frequently Asked Questions About This Report

How big is the North America Business Process Outsourcing (BPO) Market?

North America Business Process Outsourcing (BPO) Market is projected to reach USD XX billion by 2033, growing at a CAGR of XX% during the forecast period.

What is the growth rate of the North America Business Process Outsourcing (BPO) Market?

North America Business Process Outsourcing (BPO) Market grew in market size from 2022. The Market is expected to reach USD XX billion by 2033, at a CAGR of XX% during the forecast period.

What is the anticipated CAGR of the North America Business Process Outsourcing (BPO) Market?

North America Business Process Outsourcing (BPO) Market CAGR of XX% during the forecast period.

How can I get a sample report on the North America Business Process Outsourcing (BPO) Market?

You can get the sample pages by clicking the link - Click Here

What is the market size of the North America Business Process Outsourcing (BPO) Market?

North America Business Process Outsourcing (BPO) Market size is USD XX billion from 2023 to 2033.

Which segment is expected to North America Business Process Outsourcing (BPO) Market?

North America Business Process Outsourcing (BPO) Market Segment is covered By Outsourcing Type, By Service, By Application, By Deployment Mode, Organization Size, By Ownership, By Outsourcing Approach, By End User.

Which region is expected to have the highest market share in the North America Business Process Outsourcing (BPO) Market?

The North America region is anticipated to have the highest market share in the North America Business Process Outsourcing (BPO) Market.

Who are the key players in North America Business Process Outsourcing (BPO) Market?

The key players in the market include Companies Covered Accenture, Bukti BPO by Bc, Callgest. Net, Capgemini, Cognizant, Concentrix Corporation, CPM International, Genpact, HCL Technologies Limited, Infosys Limited, Invessis Technologies Pvt Ltd, NTT DATA, SunTech Web Services Pvt, Tata Consultancy Services Limited, Tech Consultancy Services Limited, Tech Mahindra Limited, WebhelpIBM Corporation, Wipro limited.

What is the conclusion of the North America Business Process Outsourcing Market?

The North America BPO market has challenges relating to cost competitiveness, data security and privacy, cultural and communication barriers, time zone variances, and regulatory compliance. To overcome these problems, strategic planning, good communication, and careful selection of service providers are required.