North America Business Process Outsourcing Market Size, Growth, Trends and Future Competition
North America Business Process Outsourcing (BPO) Market Size- By Outsourcing Type, By Service, By Application, By Deployment Mode, Organization Size, By Ownership, By Outsourcing Approach, By End User- Regional Outlook, Competitive Strategies and Segment Forecast to 2033
| Published: May-2023 | Report ID: IACT23109 | Pages: 1 - 156 | Formats*: |
| Category : Information & Communications Technology | |||
North America Business Process Outsourcing (BPO) Market Overview
According to SPER Market Research, the North America Business Process Outsourcing (BPO) Market is estimated to reach USD XX billion by 2033 with a CAGR XX%.
Business process outsourcing (BPO) is a strategic approach where businesses hire external service providers to handle specific work processes or procedures required for their operations. This can include a wide range of services such as payroll, bookkeeping, customer service, telemarketing, data entry, social media marketing, and more. Outsourcing non-core business tasks like recruitment, financial management, payroll processing, procurement oversight, and training is common in BPO. It is a versatile service that caters to various industries including Talent and HR Services, sales and marketing, supply chain management, finance and accounting, education and training, as well as payment processing.
Exploring the Growth Drivers of the North America Business Process Outsourcing (BPO) Industry
The North America business process outsourcing (BPO) market is expanding for a variety of reasons. One of the main reasons businesses in North America choose to outsource non-core functions to countries with lower labor costs is to achieve cost effectiveness, allowing them to minimize operational expenses and enhance productivity. The concentration on core capabilities is another growth factor. Outsourcing non-core functions permits businesses to focus on their key competencies and strategic objectives. Businesses can devote more time, money, and talent to activities that directly contribute to their competitive advantage and revenue production by outsourcing operations such as customer assistance and data entry.
-008512331052023.jpg)
What challenges does the North America Business Process Outsourcing (BPO) Market face?
The North America business process outsourcing (BPO) market is facing a number of issues that will have an impact on its growth and operations. North America has higher wages than outsourcing locations with lower labour costs, such as India or the Philippines, making it harder for BPO service providers in the region to compete exclusively on cost. This makes attracting clients who prioritise cost savings in their outsourcing decisions difficult. The North America BPO market has challenges relating to cost competitiveness, data security and privacy, cultural and communication barriers, time zone variances, and regulatory compliance. To overcome these problems, strategic planning, good communication, and careful selection of service providers are required.
In what ways has the COVID-19 pandemic affected North America Business Process Outsourcing (BPO) Market?
The COVID-19 pandemic has had a substantial influence on the business process outsourcing (BPO) market in North America. The virus's abrupt emergence and accompanying lockdown measures imposed to prevent its spread pushed enterprises to quickly adjust to new operating challenges. During this uncertain period, many businesses turned to BPO service providers to assure company continuity and cost efficiency. The pandemic increased the BPO industries adopt of remote work arrangements. Remote work arrangements were immediately established by service providers, allowing their workers to work from home. While this move initially caused connection and data security concerns, BPO providers effectively adapted and established a solid remote work infrastructure. This adaptability allowed them to continue providing services to clients without interruption.
-008512731052023.jpg)
Scope of the Report:
| Report Metric | Details |
| Market size available for years | 2019-2033 |
| Base year considered | 2022 |
| Forecast period | 2023-2033 |
| Segments covered | By Outsourcing Type, By Service, By Application, By Deployment Mode, Organization Size, By Ownership, By Outsourcing Approach, By End User |
| Regions covered | United States, Canada, Mexico, Rest of North America |
| Companies Covered | Accenture, Bukti BPO by Bc, Callgest. Net, Capgemini, Cognizant, Concentrix Corporation, CPM International, Genpact, HCL Technologies Limited, Infosys Limited, Invessis Technologies Pvt Ltd, NTT DATA, SunTech Web Services Pvt, Tata Consultancy Services Limited, Tech Consultancy Services Limited, Tech Mahindra Limited, WebhelpIBM Corporation, Wipro limited. |
Key Target Audience
- Small and Medium-Sized Enterprises
- Industries with Seasonal or Fluctuating Demands
- Healthcare and Pharmaceutical Companies
- Financial Institutions
- Technology Companies
North America Business Process Outsourcing (BPO) Market Segmentation:
1. By Outsourcing Type:
- North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Outsourcing Type, 2023-2033
- Offshore
- Onshore
- Nearshore
2. By Service:
- North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Service, 2023-2033
- Voice Processing
- Telemarketing Services
- Image Editing Services
- Virtual Staffing Service
- 3D Visualization Services
- Others
3. By Deployment Mode:
- North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Deployment Mode, 2023-2033
- Cloud
- On Premise
4. By Organization Size:
- North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Organization Size, 2023-2033
- Large Enterprises
- SMEs
5. By Region:
- North America Business Process Outsourcing (BPO) Market Size and Market Share by Region (2019-2026)
- North America Business Process Outsourcing (BPO) Market Size and Market Share by Region (2027-2033)
- United States
- Canada
- Mexico
- Rest of North America
Key Topics Covered in the Report
- North America Business Process Outsourcing (BPO) Market Size (FY’2023-FY’2033)
- Overview of North America Business Process Outsourcing (BPO) Market
- Segmentation of North America Business Process Outsourcing (BPO) Market By Outsourcing Type (Offshore, Onshore, Nearshore)
- Segmentation of North America Business Process Outsourcing (BPO) Market By Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Service, 3D Visualization Services)
- Segmentation of North America Business Process Outsourcing (BPO) Market By Application (Customer care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, Others)
- Segmentation of North America Business Process Outsourcing (BPO) Market By Deployment Mode (Cloud, On Premise)
- Segmentation of North America Business Process Outsourcing (BPO) Market By Organization Size (Large Enterprises, SMEs)
- Segmentation of North America Business Process Outsourcing (BPO) Market By Ownership (Captive, Third party)
- Segmentation of North America Business Process Outsourcing (BPO) Market By Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, Fee for Service)
- Segmentation of North America Business Process Outsourcing (BPO) Market By End User (IT and Telecommunication, BFSI, Manufacturing, Healthcare, Government & Defence, Retail & E-Commerce, Transportation and Logistics, Travel and Hospitality, Energy and Utilities, Education, Others)
- Statistical Snap of North America Business Process Outsourcing (BPO) Market
- Growth Analysis of North America Business Process Outsourcing (BPO) Market
- Problems and Challenges in North America Business Process Outsourcing (BPO) Market
- Competitive Landscape in the North America Business Process Outsourcing (BPO) Market
- Impact of COVID-19 and Demonetization on North America Business Process Outsourcing (BPO) Market
- Details on Recent Investment in North America Business Process Outsourcing (BPO) Market
- Competitive Analysis of North America Business Process Outsourcing (BPO) Market
- Key Players in the North America Business Process Outsourcing (BPO) Market
- SWOT Analysis of North America Business Process Outsourcing (BPO) Market
- North America Business Process Outsourcing (BPO) Market Future Outlook and Projections (FY’2023-FY’2033)
- Recommendations from Analyst
1. Introduction
1.1. Scope of the report1.2. Market segment analysis
2. Research Methodology
2.1. Research data source
2.1.1. Secondary Data2.1.2. Primary Data2.1.3. SPER’s internal database2.1.4. Premium insight from KOL’s
2.2. Market size estimation
2.2.1. Top-down and Bottom-up approach
2.3. Data triangulation
3. Executive Summary
4. Market Dynamics
4.1. Driver, Restraint, Opportunity and Challenges analysis
4.1.1. Drivers4.1.2. Restraints4.1.3. Opportunities4.1.4. Challenges
4.2. COVID-19 Impacts of the North America Business Process Outsourcing (BPO) Market
5. Market variable and outlook
5.1. SWOT Analysis
5.1.1. Strengths5.1.2. Weaknesses5.1.3. Opportunities5.1.4. Threats
5.2. PESTEL Analysis
5.2.1. Political Landscape5.2.2. Economic Landscape5.2.3. Social Landscape5.2.4. Technological Landscape5.2.5. Environmental Landscape5.2.6. Legal Landscape
5.3. PORTER’s Five Forces
5.3.1. Bargaining power of suppliers5.3.2. Bargaining power of buyers5.3.3. Threat of Substitute5.3.4. Threat of new entrant5.3.5. Competitive rivalry
5.4. Heat Map Analysis
6. Competitive Landscape
6.1. North America Business Process Outsourcing (BPO) Market Manufacturing Base Distribution, Sales Area, Product Type6.2. Mergers & Acquisitions, Partnerships, Product Launch, and Collaboration in North America Business Process Outsourcing (BPO) Market
7. North America Business Process Outsourcing (BPO) Market, By Outsourcing Type (USD Million)
7.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Outsourcing Type, 2023-20337.2. Offshore7.3. Onshore7.4. Nearshore
8. North America Business Process Outsourcing (BPO) Market, By Service (USD Million)
8.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Service, 2023-20338.2. Voice Processing8.3. Telemarketing Services8.4. Image Editing Services8.5. Virtual Staffing Service8.6. 3D Visualization Services8.7. Others
9. North America Business Process Outsourcing (BPO) Market, By Application (USD Million)
9.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Application, 2023-20339.2. Customer Care9.3. Finance and Accounting9.4. Talent and HR Services9.5. Sales and Marketing9.6. Sourcing, Procurement & Supply Chain9.7. Facilities and Administration9.8. Product Engineering9.9. Training9.10. Others
10. North America Business Process Outsourcing (BPO) Market, By Deployment Mode (USD Million)
10.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Deployment Mode, 2023-203310.2. Cloud10.3. On Premise
11. North America Business Process Outsourcing (BPO) Market, By Organization Size (USD Million)
11.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Organization Size, 2023-203311.2. Large Enterprises11.3. SMEs
12. North America Business Process Outsourcing (BPO) Market, By Ownership (USD Million)
12.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Ownership, 2023-203312.2. Captive12.3. Third Party
13. North America Business Process Outsourcing (BPO) Market, By Outsourcing Approach (USD Million)
13.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By Outsourcing Approach, 2023-203313.2. Contract Based13.3. Bundled Services13.4. Best-Shore13.5. Fee for Service
14. North America Business Process Outsourcing (BPO) Market, By End User (USD Million)
14.1. North America Business Process Outsourcing (BPO) Market Value Share and Forecast, By End User, 2023-203314.2. IT and Telecommunication14.3. BFSI14.4. Manufacturing14.5. Healthcare14.6. Government & Defence14.7. Retail & E-Commerce14.8. Transportation and Logistics14.9. Travel and Hospitality14.10. Energy and Utilities14.11. Education14.12. Others
15. North America Business Process Outsourcing (BPO) Market Forecast, 2019-2033 (USD Million)
15.1. North America Business Process Outsourcing (BPO) Market Size and Market Share
16. North America Business Process Outsourcing (BPO) Market, By Outsourcing Type, 2019-2033 (USD Million)
16.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Outsourcing Type (2019-2026)16.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Outsourcing Type (2027-2033)
17. North America Business Process Outsourcing (BPO) Market, By Service, 2019-2033 (USD Million)
17.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Service (2019-2026)17.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Service (2027-2033)
18. North America Business Process Outsourcing (BPO) Market, By Application, 2019-2033 (USD Million)
18.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Application (2019-2026)18.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Application (2027-2033)
19. North America Business Process Outsourcing (BPO) Market, By Deployment Mode, 2019-2033 (USD Million)
19.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Deployment Mode (2019-2026)19.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Deployment Mode (2027-2033)
20. North America Business Process Outsourcing (BPO) Market, By Organization Size, 2019-2033 (USD Million)
20.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Organization Size (2019-2026)20.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Organization Size (2027-2033)
21. North America Business Process Outsourcing (BPO) Market, By Ownership, 2019-2033 (USD Million)
21.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Ownership (2019-2026)21.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Ownership (2027-2033)
22. North America Business Process Outsourcing (BPO) Market, By Outsourcing Approach, 2019-2033 (USD Million)
22.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Outsourcing Approach (2019-2026)22.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Outsourcing Approach (2027-2033)
23. North America Business Process Outsourcing (BPO) Market, By End User, 2019-2033 (USD Million)
23.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by End User (2019-2026)23.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by End User (2027-2033)
24. North America Business Process Outsourcing (BPO) Market, By Region, 2019-2033 (USD Million)
24.1. North America Business Process Outsourcing (BPO) Market Size and Market Share by Region (2019-2026)24.2. North America Business Process Outsourcing (BPO) Market Size and Market Share by Region (2027-2033)24.3. United States24.4. Canada24.5. Mexico24.6. Rest of North America
25. Company Profile
25.1. Accenture
25.1.1. Company details25.1.2. Financial outlook25.1.3. Product summary25.1.4. Recent developments
25.2. Bukit BPO by Bc
25.2.1. Company details25.2.2. Financial outlook25.2.3. Product summary25.2.4. Recent developments
25.3. Callgest. net
25.3.1. Company details25.3.2. Financial outlook25.3.3. Product summary25.3.4. Recent developments
25.4. Capgemini
25.4.1. Company details25.4.2. Financial outlook25.4.3. Product summary25.4.4. Recent developments
25.5. Cognizant
25.5.1. Company details25.5.2. Financial outlook25.5.3. Product summary25.5.4. Recent developments
25.6. Concentrix Corporation
25.6.1. Company details25.6.2. Financial outlook25.6.3. Product summary25.6.4. Recent developments
25.7. CPM International
25.7.1. Company details25.7.2. Financial outlook25.7.3. Product summary25.7.4. Recent developments
25.8. Genpact
25.8.1. Company details25.8.2. Financial outlook25.8.3. Product summary25.8.4. Recent developments
25.9. HCL Technologies Limited
25.9.1. Company details25.9.2. Financial outlook25.9.3. Product summary25.9.4. Recent developments
25.10. Infosys Limited
25.10.1. Company details25.10.2. Financial outlook25.10.3. Product summary25.10.4. Recent developments
25.11. Invessis Technologies Pvt Ltd.
25.11.1. Company details25.11.2. Financial outlook25.11.3. Product summary25.11.4. Recent developments
25.12. NTT DATA
25.12.1. Company details25.12.2. Financial outlook25.12.3. Product summary25.12.4. Recent developments
25.13. SunTec Web Services Pvt.
25.13.1. Company details25.13.2. Financial outlook25.13.3. Product summary25.13.4. Recent developments
25.14. Tata Consultancy Services Limited
25.14.1. Company details25.14.2. Financial outlook25.14.3. Product summary25.14.4. Recent developments
25.15. Tech Consultancy Services Limited
25.15.1. Company details25.15.2. Financial outlook25.15.3. Product summary25.15.4. Recent developments
25.16. Tech Mahindra Limited
25.16.1. Company details25.16.2. Financial outlook25.16.3. Product summary25.16.4. Recent developments
25.17. WebhelpIBM Corporaton
25.17.1. Company details25.17.2. Financial outlook25.17.3. Product summary25.17.4. Recent developments
25.18. Wipro Limited
25.18.1. Company details25.18.2. Financial outlook25.18.3. Product summary25.18.4. Recent developments
25.19. Others
26. List of Abbreviations
27. Reference Links
28. Conclusion
29. Research Scope
SPER Market Research’s methodology uses great emphasis on primary research to ensure that the market intelligence insights are up to date, reliable and accurate. Primary interviews are done with players involved in each phase of a supply chain to analyze the market forecasting. The secondary research method is used to help you fully understand how the future markets and the spending patterns look likes.
The report is based on in-depth qualitative and quantitative analysis of the Product Market. The quantitative analysis involves the application of various projection and sampling techniques. The qualitative analysis involves primary interviews, surveys, and vendor briefings. The data gathered as a result of these processes are validated through experts opinion. Our research methodology entails an ideal mixture of primary and secondary initiatives.
Frequently Asked Questions About This Report
North America Business Process Outsourcing (BPO) Market is projected to reach USD XX billion by 2033, growing at a CAGR of XX% during the forecast period.
North America Business Process Outsourcing (BPO) Market grew in market size from 2022. The Market is expected to reach USD XX billion by 2033, at a CAGR of XX% during the forecast period.
North America Business Process Outsourcing (BPO) Market CAGR of XX% during the forecast period.
You can get the sample pages by clicking the link - Click Here
North America Business Process Outsourcing (BPO) Market size is USD XX billion from 2023 to 2033.
North America Business Process Outsourcing (BPO) Market Segment is covered By Outsourcing Type, By Service, By Application, By Deployment Mode, Organization Size, By Ownership, By Outsourcing Approach, By End User.
The North America region is anticipated to have the highest market share in the North America Business Process Outsourcing (BPO) Market.
The key players in the market include Companies Covered Accenture, Bukti BPO by Bc, Callgest. Net, Capgemini, Cognizant, Concentrix Corporation, CPM International, Genpact, HCL Technologies Limited, Infosys Limited, Invessis Technologies Pvt Ltd, NTT DATA, SunTech Web Services Pvt, Tata Consultancy Services Limited, Tech Consultancy Services Limited, Tech Mahindra Limited, WebhelpIBM Corporation, Wipro limited.
The North America BPO market has challenges relating to cost competitiveness, data security and privacy, cultural and communication barriers, time zone variances, and regulatory compliance. To overcome these problems, strategic planning, good communication, and careful selection of service providers are required.
PLACE AN ORDER
Year End Discount
Sample Report
Pre-Purchase Inquiry
NEED CUSTOMIZATION?
Request CustomizationCALL OR EMAIL US
100% Secure Payment
Related Reports
Have a glance of the Report
Our Global Clients
Our data-driven insights have influenced the strategy of 200+ reputed companies across the globe.
